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Contact Us
On This Page
 Contact Us by Email, Phone, or by Mail
Our Routing Number
Visa® Debit Card Contact Information
Credit Card Contact Information
Related Topics
 Visit a Service Center
Email:
For account-specific questions or information, please log on to Online Banking and select the "Contact Us" tab at the top of the screen to send your inquiry securely. Or, call us at (719) 574-1100 or 800-525-9623.
For general questions and information, use our email form.
Phone:
Our Member Service Representatives are available to serve you by phone six days a week with extended hours:
| Monday-Friday |
|
7 a.m.-7 p.m. (Mountain Time) |
| Saturday |
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8 a.m.-5 p.m. (Mountain Time)
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| Colorado Springs: |
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(719) 574-1100 |
| Pueblo: |
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(719) 542-5276 |
| Rye: |
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(719) 489-3313 |
| Denver: |
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(303) 628-5900 |
| USA - Toll free: |
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(800) 525-9623 |
| Canada - Toll free: |
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(800) 272-9125 |
| Germany - Toll free: |
|
0800-81-82500 |
| Great Britain - Toll free: |
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0800-96-1005 |
| TDD: |
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(719) 388-1690 |
| TDD - Toll free: |
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(800) 544-0624 |
Lost/Stolen Check or ATM Card
- Toll free: |
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(888) 241-2510 |
Lost/Stolen Check or ATM Card
- Collect Calls: |
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(909) 941-1398 |
| Bill Pay 24 x 7: |
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(888) 918-7407 |
Mail:
Ent
P.O. Box 15819
Colorado Springs, CO 80935-5819
Our Routing Number:
Ent's Routing Number is 307070005.
You will need Ent's Routing Number to setup Direct Deposit - plus, you may need it when you are ordering checks.
Visa Debit Card Contact Information:
Lost or Stolen Visa Debit Card:
Toll free - (888) 241-2510
Collect - (909) 941-1398
Credit Card Contact Information:
If your Ent credit card was opened after November 1, 2006:
Customer Service and/or Lost or Stolen Credit Card: (866) 289-1567
Online Account Access: www.myaccountaccess.com 
Payment Address:
Cardmember Service
P.O. Box 790408
St. Louis, MO 63179-0408
If your Ent credit card was opened before November 1, 2006:
Customer Service and/or Lost or Stolen Credit Card: (800) 655-1491
Online Account Access: www.ibsnetaccess.com
Payment Address:
FIA Card Services
PO Box 15019
Wilmington, DE 19850-5019
Overnight Payment Address:
FIA Card Services
Attn: Payment Processing
1000 Samoset Drive
Wilmington, DE 19884-2332
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